Condition Standards
OUR DEDICATION TO QUALITY & AUTHENTICITY
We inspect each item carefully to guarantee quality, authenticity and condition.
Each item is categorised as:
LUXURY, PRISTINE, EXCELLENT, VERY GOOD, & GOOD
LUXURY
Items are inspected by condition and authentication.
Luxury house items are carefully inspected and described to reflect their condition.
Pieces may show gentle signs of wear consistent with prior use.
Where applicable, authentication is carried out to ensure confidence in every piece.
LUXURY AUTHENTICATION
At Poppyās, every designer item is carefully assessed for authenticity. Where required, we use trusted independent third-party authentication services, including expert verification, to ensure accuracy and confidence in every piece we sell.
Authentication may be required for high-value or luxury items. In these cases, the cost is passed on to the consignor and will always be discussed prior.
We do not accept or sell counterfeit items.
OUR PROMISE: CONSIDERED, CURATED, AUTHENTICATED.
PRISTINE
Items are new, with tags.
Fashion items are new with tags.
Accessory items include tags, box and dust bag where applicable.
Jewellery items include box and/or pouch and may or may not include tags.
EXCELLENT
Items are like new, without tags.
Fashion items are clearly unused.
Jewellery may have been lightly handled.
Tags are not attached and boxes or dust bags may not be included.
VERY GOOD
Items show minor signs of wear.
Clothing and shoes may show wear such as light markings or fading.
Handbags and accessories may show wear such as lightly worn corners, light scratches and interior wear.
Jewellery may show wear such as minor scratches, nicks and/or dents.
GOOD
Items are preloved and show moderate sign(s) of wear.
Clothing and shoes may show wear such as moderate markings or creasing.
Handbags and accessories may show wear such as worn corners, moderate scratches and interior wear.
Jewellery may show wear such as moderate scratches, nicks and/or dents.