Refund policy

Returns, Refunds and Complaints

Poppy’s Boutique does not accept returns or provide any refunds or exchanges simply because:

a. You change your mind;

b. The Product does not fit you or anyone else that you bought it for; or

c. The Product displays signs of damage or defects that were disclosed to you before you purchased the Product or were reasonably apparent on inspection.

You must notify us as soon as reasonably practicable after becoming aware of the issue and provide reasonable details of your complaint, including photographs if requested if you believe that:

a. The Product has been incorrectly described;

b. Has a defect that was not disclosed to you; or

c. Otherwise does not comply with your rights under the law.

Poppy's Boutique will investigate your complaint and, if we determine that you are entitled to a remedy under these Terms or at law, we will provide an appropriate remedy.

Any approved refund will be made using the original payment method unless Poppy’s Boutique agrees otherwise.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot lawfully be excluded or limited.